Terms and Conditions

Last Updated: [Insert Date]

Welcome to PHAO Swimwear! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium performance swimwear and accessories. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian countries and remote locations as specified. By using our site, you confirm you are at least 18 years old or using the site with parental/guardian supervision.

1.2 Intellectual Property Rights

All content on phaoswimwear.com, including text, graphics, logos, product designs, and images, is the property of PHAO Swimwear and protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

User Responsibility: You may not reproduce, duplicate, copy, sell, or exploit any portion of the site without express written permission from PHAO Swimwear.

2. Products and Services

2.1 Product Descriptions

We offer premium performance swimwear including boardshorts, booties, wetsuits, swim tops, and accessories. We strive for accurate product descriptions and images, but slight variations may occur.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Health and Safety

For hygiene reasons, certain items (face masks, items without tags) cannot be returned. See our Returns Policy for details.

3. Orders and Payments

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered, we will contact you before processing your order.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You must provide accurate payment information and have sufficient funds for purchases. Unauthorized payments may result in legal action.

3.4 Order Cancellation

You may cancel orders before shipment by contacting customer service at [email protected].

4. Shipping Policy

4.1 Shipping Methods

We offer:

  • Standard Shipping (DHL/FedEx): $12.95 USD, 10-15 business days after dispatch
  • Free Shipping (EMS): For orders over $50 USD, 15-25 business days after dispatch

4.2 International Orders

Customers are responsible for:

  • All customs duties and import taxes
  • Complying with local import regulations
We cannot declare packages as “gifts” or alter product values.

4.3 Delivery Issues

Contact us within 48 hours of delivery for any damaged or incorrect items. Include photos of the issue for prompt resolution.

5. Returns and Exchanges

5.1 Return Policy

You may return eligible items within 15 days of delivery if:

  • Items are unworn, unwashed with original tags attached
  • Non-returnable items are excluded (see section 5.3)

5.2 Return Process

Email [email protected] within 15 days with:

  • Order number
  • Item details (name, size, color)
  • Reason for return
  • Refund or exchange preference
Return shipping costs are the customer’s responsibility.

5.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • Face masks (all types)
  • Items without original tags
  • Items showing signs of wear

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

7. Limitation of Liability

PHAO Swimwear shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Customs delays or additional charges for international orders
Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of the site constitutes acceptance of the modified terms.

9. Governing Law

These Terms shall be governed by the laws of the State of Delaware, USA, without regard to its conflict of law provisions.

10. Contact Information

For questions about these Terms, please contact us at:

PHAO Swimwear Shop
2645 Granville Lane
Newark, US 07102
Email: [email protected]

Thank you for choosing PHAO Swimwear. We appreciate your business and are committed to providing you with premium swimwear and exceptional service.