Shipping & Returns Policy

At PHAO Swimwear, we’re dedicated to providing premium performance swimwear and accessories with seamless shopping experience from checkout to delivery. Our global shipping and straightforward returns policy ensure you can shop with confidence.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL/FedEx):

  • Delivery time: 10-15 business days after dispatch
  • Flat rate: $12.95 USD
  • Recommended for faster delivery

Free Shipping (EMS):

  • Delivery time: 15-25 business days after dispatch
  • Available for orders over $50 USD
  • Economical option with full tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote locations.

International Shipping

For international customers:

  • All customs duties and import taxes are the customer’s responsibility
  • We cannot mark packages as “gifts” or declare lower values
  • Please check your country’s import regulations before ordering

Returns & Exchanges

We want you to love your PHAO swimwear as much as we do. If you’re not completely satisfied, you may return or exchange eligible items within 15 days of delivery.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Processing Time: 3-5 business days after we receive your return

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • Face Masks (all types)
  • Items without original tags or showing signs of wear

How to Return or Exchange

Step 1: Initiate Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange (name, size, color)
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Hello PHAO Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return: [Product Name(s), Size(s), Color(s)]
Reason: [Please specify]
Preference: [Refund to original payment method/Exchange for (specify size/color)]
Please advise next steps.
Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

Once approved:

  • Repackage items in their original packaging
  • Include all tags and any free gifts received
  • Do not attach labels or write on the original packaging

Step 3: Ship Your Return

We’ll provide a US-based return shipping address and instructions. Please note:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For size or color exchanges:

  • We’ll ship your new item once we receive the return
  • You’re responsible for shipping costs both ways unless the error was ours
  • If the desired item is out of stock, we’ll process a refund instead

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost

Need Help?

Our customer service team is happy to assist with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24-48 hours.

PHAO Swimwear Shop
2645 Granville Lane, Newark, US 07102