Frequently Asked Questions
Welcome to PHAO Swimwear’s FAQ section! We’ve compiled answers to the most common questions about our performance-driven swimwear, shipping policies, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
About Our Products
What makes PHAO swimwear different?
Our swimwear is engineered for performance and designed for water enthusiasts who demand reliability. From competitive swimmers to tropical vacationers, we offer technical fabrics that combine durability with comfort. Our product line includes specialized items like D-F Cup Swim Tops, Fullsuits, and performance-focused accessories.
Do you offer swimwear for children?
Yes! We have a dedicated Kids’ collection including swimwear, apparel, life vests, water shoes, and wetsuits – all designed with the same performance standards as our adult line.
How do I choose the right size?
Each product page includes detailed sizing charts. For specialized items like our D-F Cup Swim Tops or Fullsuits, we provide additional measurement guidance. When in doubt, our customer service team can offer personalized recommendations.
Shipping & Delivery
Where do you ship?
We offer global delivery (excluding certain Asian countries and remote locations). During checkout, our system will automatically confirm if we can deliver to your region.
What are my shipping options?
We offer two convenient options:
1. Standard Shipping ($12.95 USD via DHL/FedEx): 10-15 business days
2. Free Shipping (orders over $50 USD via EMS): 15-25 business days
All orders are processed within 1-2 business days from our Newark headquarters.
1. Standard Shipping ($12.95 USD via DHL/FedEx): 10-15 business days
2. Free Shipping (orders over $50 USD via EMS): 15-25 business days
All orders are processed within 1-2 business days from our Newark headquarters.
How can I track my order?
You’ll receive a shipping notification with tracking number once your order is dispatched. For international orders, we include all necessary customs documentation.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn with original tags attached and hygiene liners intact. Customers are responsible for return shipping costs.
Can I exchange an item for a different size?
Yes! Please contact us at [email protected] within 15 days of receiving your order to initiate an exchange. Availability of alternative sizes is subject to current stock.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re considering this option for future updates to our shop!
Additional Questions
How eco-friendly is your packaging?
We’re committed to sustainability. All our packaging uses recyclable materials that protect our technical fabrics while minimizing environmental impact.
Can I get advice about which swimwear is best for my water activity?
Our team of water sports enthusiasts would love to help! Email us at [email protected] with details about your activities (competition training, surfing, tropical vacations, etc.) and we’ll recommend the perfect gear.
Still have questions? Contact our friendly customer service team at [email protected] or call us at
. We’re here to help you make the most of your water adventures!